Published September 30, 2026 · Denton Emergency Plumbers
1. Look for immediate danger
Do not walk into standing water near electrical equipment or touch wet switches. Keep away from a sagging ceiling and from sewage. If you smell gas, leave the area without operating electrical switches or using a phone inside. Call 911 or the utility from a safe location. A plumbing appointment is not a substitute for emergency response.
2. Stop the water only when it is safe
For a fixture leak, a nearby shutoff may isolate the problem. For a larger supply leak, the property’s main shutoff may be needed. Operate only a valve you can identify and reach safely; do not force a seized valve or dismantle utility equipment. If you cannot safely stop the water, say so when you call.
3. Stop using backed-up fixtures
An overflowing toilet or sewer backup can worsen when more water enters the system. Stop flushing and running fixtures, especially if multiple drains are involved. Keep people and pets away from contaminated areas and avoid chemical drain cleaner. Describe which drains are affected and where wastewater first appeared.
4. Make the right call
For a private plumbing problem, call Denton Emergency Plumbers at (940) 209-8686. Give the address, symptoms, whether water is still flowing and who can provide access. For a public water main break, leaking meter or overflowing city sewer main, Denton Utilities Dispatch is (940) 349-7000. Immediate danger belongs with emergency services.
5. Record useful details without taking risks
If the area is safe, note when the issue started and what was in use. A photo taken from a safe location can help explain visible damage later. Keep invoices and any repair findings. Do not delay a safety action to document the problem, and do not begin electrical or gas work yourself.
Local resources
General guidance cannot identify the condition of your property. Call for an assessment when the cause or next step is unclear.